• Return Policy

    Canada returns only.

    EXCHANGES:

    We are unable to offer exchanges at this time, however we do accept returns. Please start your return below.

    RETURN POLICY

    • Merchandise can only be returned if purchased online directly from www.quiksilver-shop.ca
    • Merchandise must be returned within 30 days of date purchased. 
    • Merchandise must be in original condition.
    • Items listed as FINAL SALE cannot be returned for a refund.
    • Shipping charges incurred during checkout are not refundable. 
    • Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

    RETURN GUIDELINES

    • Customers are responsible for any return costs.
    • We suggest obtaining proof of return and retaining it until your refund has been processed.
    • You will be notified via email throughout your package journey and once your refund has been approved.
    • Returns will be processed within 10-14 business days of arrival at our warehouse.
    • Once approved, allow 2-4 business days for funds to appear in your account.
    • Please select a carrier of your choice and send any unwanted items to the following address:

    QUIKSILVER-SHOP.CA

    C/O A52 Returns

    2360 192 St. Unit #110

    Surrey, BC V3Z 0N2

  • How do I exchange an item?

    Unfortunately, we are unable to create exchanges. If you would like to create a return please click here for all return details. 

  • How do I check the status of my return?

    Canada returns are reqired to be sent back using a carrier of the customers choice. We recommend tracking the package based on the selected carrier. Once the package has been receieved by our facility, please allow 7-10 business days to complete.

    Additional processing time may occur based on your financial institution.

  • How do I return an item?

    RETURN GUIDELINES

    If the item(s) your returning meet our Return Policy please see instructions below.

    - Customers are responsible for any return costs.

    - We suggest obtaining proof of return and retaining it until your refund has been processed.

     -You will be notified via email throughout your package journey and once your refund has been approved.

    - Returns will be processed within 5-7 days of arrival at our warehouse.

    - Once approved, allow 2-4 business days for funds to appear in your account.

    - Please include the original order number on the package.

    - Please select a carrier of your choice and send any unwanted items to the following address:

    Quiksilver-shop.ca
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

  • What is your return policy?

    We’ll gladly accept merchandise purchased on quicksilver.com for return as long as the item(s) meet our return guidelines.

    Please visit our Returns Page for guidelines and additional details by clicking here

  • How do I exchange an item?

    Our system can only process returns. Unfortunately, we are unable to create exchanges. If you would like to create a return please click here and review our return policy.