• Shipping Delays

    Orders are currently experiencing delays in processing and shipping. We are working as fast as possible to ship your order.

  • Shipping Rates and Timelines

    Shipping Methods & Timelines

    Orders are currently experiencing delays in processing and shipping. We are working as fast as possible to ship your order.

    Taxes/Duties: All orders shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. There will not be any additional costs billed upon delivery.

    Canada P.O. Box Shipping: We are unable to service PO Boxes at this moment. Please make sure to enter a physical address to avoid any issues with your shipment. 

    Standard/Ground Order Processing: Allow 1-2 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

    Delivery Time: Time begins calculating once order has shipped from the warehouse.

    Expedited shipping is temporarily unavailable.

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  • How do I get free shipping?

    Join the Quiksilver Freedom Benefits loyalty program for free shipping and other awesome perks. Click here to sign up.

     

  • When will my order ship?

    All order take 1-3 business days to process and ship depending on your selected shipping method. Delivery time frame begins calculating once order has shipped from our warehouse.

    Please Note: Orders are currently experiencing delays in processing and shipping. We are working as fast as possible to ship your order.

  • Can I ship my order to a PO Box?

    Orders shipping to Canada are unable to ship to PO Boxes at this time. Please make sure to enter a physical address to avoid any issues with your shipment.

  • My tracking says delivered, but I don't have it?

    There can be multiple reasons why your tracking states delivered but you have not received your package. 

    • Carrier Hand Off: Some packages travel through multiple carriers.
      • Example: You may receive a UPS tracking number, but USPS may complete the final delivery.
    • In rare cases, packages may say delivered up to 48 hours before arrival depending on carrier.
    • Look for a notice of attempted delivery.
    • Look around the delivery location for your package. Some carriers may hide packages to avoid theft.

    If your package states delivered and you have yet to receive it after 48 hours, please contact customer service here

     

  • Can I change my shipping address?

    Unfortunately, once an order has been submitted we are unable to cancel or modify.

  • How do I check my order status?

    Please visit our Order Status and Returns Page to check the current status of your order by clicking here.

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here

    Please keep in mind that Delivery Timeframe begins calculating once order has shipped from the warehouse.