• Shipping Delays - Service Alert

    A state of emergency has been declared in British Columbia. As a result of severe weather that triggered flooding and landslides throughout the province, orders are experiencing delays.

    These events have created hazardous conditions across many areas throughout British Columbia that continue to affect shipping operations. 

    Please expect processing delays of up to 3-4 business days before your order ships. Once your order has been shipped, please allow an additional 2-4 business days for your tracking to update. For additional details see the links below for your local carrier.

  • Shipping Rates and Timelines

    Shipping Methods & Timelines

    A state of emergency has been declared in British Columbia. As a result of severe weather that triggered flooding and landslides throughout the province, orders are experiencing delays.

    Please expect processing delays of up to 3-4 business days before your order ships. Once your order has been shipped, please allow an additional 2-4 business days for your tracking to update.

    Taxes/Duties: All orders shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. There will not be any additional costs billed upon delivery.

    US P.O. Box Shipping: PO boxes & APO/FPO addresses are limited to only Standard shipping method. UPS Ground or Expedited shipping methods are unavailable at this time. Our carriers are unable to deliver directly to P.O. Box addresses. Entering a P.O. Box may require the carrier to contact you at the telephone number provided to arrange pickup of your package from one of their local facilities. If you wish to guarantee a direct delivery of your package, please enter a non-P.O. Box shipping address.

    Canada P.O. Box Shipping: We are unable to service PO Boxes at this moment. Please make sure to enter a physical address to avoid any issues with your shipment. 

    Standard/Ground Order Processing: Allow 1-2 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

    Delivery Time: Time begins calculating once order has shipped from the warehouse.

    2021 Holiday Shipping Methods and Cutoff Dates. To ensure you receive your order by 12/23, the order must be placed no later than 12/10. Please be aware that shipping time frames have been delayed due to severe weather. 

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  • How do I get free shipping?

    Join the Quiksilver Freedom Benefits loyalty program for free shipping and other awesome perks. Click below to sign up.

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  • When will my order ship?

    Economy/Ground Order Processing: Allow 1-2 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

    Second Day/Next Day Order Processing: Orders placed before 9 AM PST typically ship the same day. Orders placed after 9 AM PST, will ship out the following business day. (Excludes weekends & all U.S. federal holidays).

    Delivery Timeframe begins calculating once order has shipped from the warehouse.

    For the most updated shipping methods and time lines please click here.

  • Can I ship my order to a PO Box?

    Orders shipping to Canada are unable to ship to PO Boxes at this time. Please make sure to enter a physical address to avoid any issues with your shipment.

  • What if there’s a problem with my shipment?

    If you are experiencing an issue with your shipment please contact customer service for assistance by clicking here

    Please note shipping carriers are currently experiencing extended delays due to overwhelming volume. Please be patient and allow 5-7 business days for your tracking information to update once you are notified of shipment.

  • How can I change my shipping address?

    Our system is designed to process and ship orders as quickly as possible. Unfortunately, once an order is submitted any subsequent changes cannot be made.

  • How do I check my order status?

    Please visit our Order Status and Returns Page to check the current status of your order by clicking here.

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here

    Please keep in mind that Delivery Timeframe begins calculating once order has shipped from the warehouse.

  • What are your shipping rates?

    Shipping rates vary from time to time and can change depending on carrier delays and holiday volume. For the most updated shipping rates please click here.