When will my order ship?
Orders placed with a standard shipping method will take 2-3 business day to process.
How can I track my order?
You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here.
Please Note: Delivery time frames begin calculating once your order has shipped from our warehouse. Once tracking has been provided, allow for 7-10 business days for the carrier to update the status. Tracking may not update until your order reaches your local delivery provider. All orders are shipped from the US to Canada.
Can I cancel an order?
We are unable to cancel or modify an order once it has been placed. You are welcome to return items you no longer wish to keep once they have been received.
Why was an item cancelled from my order?
Orders or parts of an order may be cancelled by our system for various reasons.
Possible reasons include:
- - We are unable to ship to the address provided.
- - Your item has become unavailable at the time of packing.
- - We are having difficulty processing your payment information.
If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled item(s)/ order.
How do I return an item?
If the item(s) your returning meet our Return Policy please see instructions below.
- - Merchandise must be returned within 30 days from the date of purchase.
- - Merchandise must be in their original state, unworn, unwashed, and with all tags intact.
- - Customers are responsible for any return costs.
- - We suggest obtaining proof of return and retaining it until your refund has been processed.
- -You will be notified via email throughout your package journey and once your refund has been approved.
- - Returns will be processed within 5-7 days of arrival at our warehouse.
- - Once approved, allow 2-4 business days for funds to appear in your account.
- - Please include the original order number on the package.
- - Please select a carrier of your choice and send any unwanted items to the following address:
C/O A52 Returns
2360 192 St. Unit #110
Surrey, BC V3Z 0N2
Can I exchange an item?
Unfortunately, we are unable to create exchanges. We can only accept returns from purchases made online directly at quiksilver-shop.ca.
How do I check the status of my return?
Canada returns are required to be sent back using a carrier of the customers choice. We recommend tracking the package based on the selected carrier. Once the package has been received by our facility, please allow 7-10 business days to complete.
Additional processing time may occur based on your financial institution.
Do you restock items?
Due to the fact that a majority of our inventory is seasonal, this usually means that once an item or size is out of stock, we will no longer receive more to sell. We recommend checking our website frequently for the most updated inventory and item availability.
How do I submit a warranty claim?
Please contact firstname.lastname@example.org When doing so, please include:
- Your name
- Product number/Color/Size
- Brief description of the issue that you are encountering with the product
- Photos of the defective area
- Copy of the original proof of purchase
Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed. Warranty claim shipments sent in without prior approval will be returned to sender.
Do promo codes have restrictions?
Yes, each promo code has unique restrictions and guidelines. Please refer to your specific promo code terms and conditions.
Non-Quiksilver Returned Items
Please ensure you return the correct item(s) when making a return. Quiksilver is not responsible for non-Quiksilver items shipped back to us in error. Items mistakenly shipped are not stored. If you accidentally sent the wrong item to Quiksilver, please contact Customer Service as soon as possible. We cannot guarantee your item will be found and returned. No compensation will be provided for incorrect items sent to Quiksilver.
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