• Shipping Delays - Service Alert

    A state of emergency has been declared in British Columbia. As a result of severe weather that triggered flooding and landslides throughout the province, orders are experiencing delays.

    These events have created hazardous conditions across many areas throughout British Columbia that continue to affect shipping operations. 

    Please expect processing delays of up to 3-4 business days before your order ships. Once your order has been shipped, please allow an additional 2-4 business days for your tracking to update. For additional details see the links below for your local carrier.

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.

     

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here

    Please keep in mind the delivery timeframe begins calculating once order has shipped from the warehouse.

  • Can I cancel an order?

    Our system is designed to process and ship orders as quickly as possible. We are not able to modify or cancel an order once it has been placed. You are welcome to return items you no longer wish to keep once they have been received.

  • How do I return an item?

    RETURN GUIDELINES

    If the item(s) your returning meet our Return Policy please see instructions below.

    - Customers are responsible for any return costs.

    - We suggest obtaining proof of return and retaining it until your refund has been processed.

     -You will be notified via email throughout your package journey and once your refund has been approved.

    - Returns will be processed within 5-7 days of arrival at our warehouse.

    - Once approved, allow 2-4 business days for funds to appear in your account.

    - Please include the original order number on the package.

    - Please select a carrier of your choice and send any unwanted items to the following address:

    Quiksilver-shop.ca
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

  • How do I check the status of my return?

    Canada returns are required to be sent back using a carrier of the customers choice. We recommend tracking the package based on the selected carrier. Once the package has been received by our facility, please allow 7-10 business days to complete.

    Additional processing time may occur based on your financial institution.

  • How do I check the status of my warranty claim?

    Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed via email. Warranty claim shipments sent in without prior approval will be returned to sender.

    Please allow up to 7-10 business days for your claim to be received and processed.

  • How do I check my order status?

    Please visit our Order Status and Returns Page to check the current status of your order by clicking here.

  • When will I be charged for my order?

    Online purchases are not billed until they are confirmed as shipped. A temporary authorization hold is placed on the card at the time of check out then charged once your order has shipped.

  • How do I purchase a gift card?

    If you would like to purchase an e-gift card please click the link here

    Physical gift cards may also be purchased in-store. To locate a store near you please click here

  • Do promo codes have restrictions?

    Each promo code has unique restrictions and guidelines. Please refer to your specific promo code terms and conditions.

  • Do promo codes expire?

    Each promo code has unique restrictions and guidelines. Please refer to your specific promo code terms and conditions.

  • Is your site secure?

    Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.

  • Am I charged sales tax?

    Canadian Tax & Duty

    Any order being shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. A summary of these charges will be included in the Tax & Duty fee line. The order total presented at checkout will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery.

    We do not charge sales tax on the purchase of Gift Certificates. However, items purchased with Gift Certificates will be taxed if shipped to the Country mentioned above.

  • Why was an item cancelled from my order?

    Orders or parts of an order may be cancelled by our system for various reasons.

    Possible reasons include: We are unable to ship to the address provided, your item has become unavailable at the time of packing, or we are having difficulty processing your payment information.

    If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled item(s)/ order.

  • How do I know what size I need?

    We have suggested measuring tips that you will help guide you to the correct sizing when you are shopping for products. The Size guide is right under the sizes available at the time of shopping.

    You can also view our size guide by clicking here.

  • What are your shipping rates?

    Shipping rates vary from time to time and can change depending on carrier delays and holiday volume. For the most updated shipping rates please click here

  • What if there’s a problem with my shipment?

    If you are experiencing an issue with your shipment please contact customer service for assistance by clicking here.

  • Can I ship my order to a PO BOX?

    Orders shipping to Canada are unable to ship to PO Boxes at this time. Please make sure to enter a physical address to avoid any issues with your shipment.

  • How can I change my shipping address?

    Our system is designed to process and ship orders as quickly as possible. Unfortunately, once an order is submitted any subsequent changes cannot be made.

  • Where do I enter my promo code?

    The promo codes can be entered on the Shopping Cart page under the Enter Coupon Code or Loyalty Voucher tab.

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  • Do promo codes have restrictions?

    Each promo code has unique restrictions and guidelines. Please refer to your specific promo code terms and conditions.

  • Do promo codes expire?

    Each promo code has unique restrictions and guidelines. Please refer to your specific promo code terms and conditions.

  • How do I become a loyalty member?

    You can join the Quicksilver loyalty program in-store or online by clicking here

  • Do loyalty members receive Free Returns?

    We do not offer free returns due to additional fees since it is considered an international shipment.

  • How do I contact customer service?

    We hope you can locate the answer to your question online using our FAQ's. If you would still like to contact customer service please click here

    We also have additional links at the bottom of every page you might find helpful.