WARRANTY

WARRANTY

• How do I submit a warranty claim?

  To Initiate a Warranty Claim:

  Please contact warranty.usa@boardriders.com When doing so, please include:

  • - Your name
  • - Product number/Color/Size
  • - Brief description of the issue that you are encountering with the product
  • - Photos of the defective area
  • - Copy of the original proof of purchase

  Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed. Warranty claim shipments sent in without prior approval will be returned to sender.

  At this time, there are delays in processing warranty requests.  Warranty claims will be addressed in the order they are received. We appreciate your patience, and our team will work diligently to process your claim as efficiently as possible. Please refrain from sending follow-up emails, as they may contribute to delays in the resolution process and appreciate your understanding as we work to address these requests as promptly as possible.

  If you need assistance on an existing warranty claim please email warranty.usa@boardriders.com. 

   

• How do I check the status of my warranty claim?

  Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed via email. Warranty claim shipments sent in without prior approval will be returned to sender.
  

  At this time, there are delays in processing warranty requests.  Warranty claims will be addressed in the order they are received. We appreciate your patience, and our team will work diligently to process your claim as efficiently as possible. Please refrain from sending follow-up emails, as they may contribute to delays in the resolution process and appreciate your understanding as we work to address these requests as promptly as possible.

  If you need assistance on an existing warranty claim please email warranty.usa@boardriders.com. 

   

• Apparel and Accessories Warranty Policy

  Policy covers specific Apparel & Accessories.

  Quiksilver warrants all apparel to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The apparel warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a Quiksilver product is found to be defective after inspection by a warranty technician, Quiksilver will repair or replace the product with an existing comparable model at the technician’s discretion.

  Quiksilver  is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

  Warranty policy is subject to the following limitations:

  • - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
  • - All warranty claims returned must have prior return authorization.
  • - Repaired or replaced products are covered for the remainder of the original warranty.

   

• Warranty Policy - Wetsuits

  Boardriders warrants wetsuits to be free of defects in material or workmanship when purchased from an authorized dealer. Please click here to review our wetsuit warranty policy and coverage time frames.

  Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products. Repaired or replaced products are covered for the remainder of the original warranty

  To Initiate A Warranty Claim

  Please contact warranty.usa@boardriders.com. When doing so, please include:

  • Your name
  • Product number/Color/Size
  • Brief description of the issue that you are encountering with the product
  • Photos of the defective area
  • Copy of the original proof of purchase

  Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed. Warranty claim shipments sent in without prior approval will be returned to sender.

  Shipping

  Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer. Boardriders is not liable for any items lost in transit For international warranty claims, please email warranty.usa@boardriders.com.

• Snow Warranty

  Policy covers specific Snow.

  Quiksilver warrants all snow specific Outerwear (Snow Jackets, Snow Pants), to be free of defects in material or workmanship for a period of one (1) year from the original date of purchase, when purchased from an authorized dealer. The Snow warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a Quiksilver product is found to be defective after inspection by a warranty technician, Quiksilver will repair or replace the product with an existing comparable model at the technician’s discretion. 

  Quiksilver is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

  Warranty policy is subject to the following limitations:

  • - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
  • - All warranty claims returned must have prior return authorization.
  • - Repaired or replaced products are covered for the remainder of the original warranty.
• Baggage Warranty

  Policy covers specific bags.

  Quiksilver warrants all Bags, Backpacks and Luggage to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The Bags, Backpacks and Luggage warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a Quiksilver product is found to be defective after inspection by a warranty technician, Quiksilver will repair or replace the product with an existing comparable model at the technician’s discretion.

  Quiksilver is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

  Warranty policy is subject to the following limitations:

  • - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
  • - All warranty claims returned must have prior return authorization.
  • - Repaired or replaced products are covered for the remainder of the original warranty.