2021 Holiday FAQ

2021 HOLIDAY FAQS

  • Holiday Shipping Timeframes

    2021 Holiday Shipping Methods and Cutoff Dates: To ensure you receive your order by 12/23, the order must be placed no later than 12/10. 

    Please Note: Due to severe weather conditions, orders are delayed in processing and shipping until further notice. Please place your order as soon as possible. We cannot guarantee arrival by 12/23.

  • Holiday Extended Return Policy

    2021 HOLIDAY EXTENDED RETURN POLICY: Orders placed through 11/11-12/10 are eligible for return up to 1/10/2022

    Merchandise must still meet our standard return guidelines. See our Return Policy by clicking here

  • Can I return an item I was gifted?

    Returns can only be created by the original purchaser. Please have the purchaser create a return for the original item and re-purchase the replacement. 

  • Can I exchange an item?

    Unfortunately, we are unable to create exchanges. If you would like to create a return please click here for all return details.

FAQ

FAQ

  • Shipping Delays - Service Alert

    A state of emergency has been declared in British Columbia. As a result of severe weather that triggered flooding and landslides throughout the province, orders are experiencing delays.

    These events have created hazardous conditions across many areas throughout British Columbia that continue to affect shipping operations. 

    Please expect processing delays of up to 3-4 business days before your order ships. Once your order has been shipped, please allow an additional 2-4 business days for your tracking to update. For additional details see the links below for your local carrier.

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.

     

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here

    Please keep in mind the delivery timeframe begins calculating once order has shipped from the warehouse.

  • Can I cancel an order?

    Our system is designed to process and ship orders as quickly as possible. We are not able to modify or cancel an order once it has been placed. You are welcome to return items you no longer wish to keep once they have been received.

  • How do I return an item?

    RETURN GUIDELINES

    If the item(s) your returning meet our Return Policy please see instructions below.

    - Customers are responsible for any return costs.

    - We suggest obtaining proof of return and retaining it until your refund has been processed.

     -You will be notified via email throughout your package journey and once your refund has been approved.

    - Returns will be processed within 5-7 days of arrival at our warehouse.

    - Once approved, allow 2-4 business days for funds to appear in your account.

    - Please include the original order number on the package.

    - Please select a carrier of your choice and send any unwanted items to the following address:

    Quiksilver-shop.ca
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

  • How do I check the status of my return?

    Canada returns are required to be sent back using a carrier of the customers choice. We recommend tracking the package based on the selected carrier. Once the package has been received by our facility, please allow 7-10 business days to complete.

    Additional processing time may occur based on your financial institution.

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SHIPPING

SHIPPING

  • Shipping Delays - Service Alert

    A state of emergency has been declared in British Columbia. As a result of severe weather that triggered flooding and landslides throughout the province, orders are experiencing delays.

    These events have created hazardous conditions across many areas throughout British Columbia that continue to affect shipping operations. 

    Please expect processing delays of up to 3-4 business days before your order ships. Once your order has been shipped, please allow an additional 2-4 business days for your tracking to update. For additional details see the links below for your local carrier.

  • Shipping Rates and Timelines

    Shipping Methods & Timelines

    A state of emergency has been declared in British Columbia. As a result of severe weather that triggered flooding and landslides throughout the province, orders are experiencing delays.

    Please expect processing delays of up to 3-4 business days before your order ships. Once your order has been shipped, please allow an additional 2-4 business days for your tracking to update.

    Taxes/Duties: All orders shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. There will not be any additional costs billed upon delivery.

    US P.O. Box Shipping: PO boxes & APO/FPO addresses are limited to only Standard shipping method. UPS Ground or Expedited shipping methods are unavailable at this time. Our carriers are unable to deliver directly to P.O. Box addresses. Entering a P.O. Box may require the carrier to contact you at the telephone number provided to arrange pickup of your package from one of their local facilities. If you wish to guarantee a direct delivery of your package, please enter a non-P.O. Box shipping address.

    Canada P.O. Box Shipping: We are unable to service PO Boxes at this moment. Please make sure to enter a physical address to avoid any issues with your shipment. 

    Standard/Ground Order Processing: Allow 1-2 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

    Delivery Time: Time begins calculating once order has shipped from the warehouse.

    2021 Holiday Shipping Methods and Cutoff Dates. To ensure you receive your order by 12/23, the order must be placed no later than 12/10. Please be aware that shipping time frames have been delayed due to severe weather. 

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  • How do I get free shipping?

    Join the Quiksilver Freedom Benefits loyalty program for free shipping and other awesome perks. Click below to sign up.

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  • When will my order ship?

    Economy/Ground Order Processing: Allow 1-2 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

    Second Day/Next Day Order Processing: Orders placed before 9 AM PST typically ship the same day. Orders placed after 9 AM PST, will ship out the following business day. (Excludes weekends & all U.S. federal holidays).

    Delivery Timeframe begins calculating once order has shipped from the warehouse.

    For the most updated shipping methods and time lines please click here.

  • Can I ship my order to a PO Box?

    Orders shipping to Canada are unable to ship to PO Boxes at this time. Please make sure to enter a physical address to avoid any issues with your shipment.

  • What if there’s a problem with my shipment?

    If you are experiencing an issue with your shipment please contact customer service for assistance by clicking here

    Please note shipping carriers are currently experiencing extended delays due to overwhelming volume. Please be patient and allow 5-7 business days for your tracking information to update once you are notified of shipment.

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RETURNS

RETURNS

  • Return Policy

    Canada returns only.

    EXCHANGES:

    We are unable to offer exchanges at this time, however we do accept returns. Please start your return below.

    RETURN POLICY

    • Merchandise can only be returned if purchased online directly from www.quiksilver-shop.ca
    • Merchandise must be returned within 30 days of date purchased. 
    • Merchandise must be in original condition.
    • Items listed as FINAL SALE cannot be returned for a refund.
    • Shipping charges incurred during checkout are not refundable. 
    • Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

    RETURN GUIDELINES

    • Customers are responsible for any return costs.
    • We suggest obtaining proof of return and retaining it until your refund has been processed.
    • You will be notified via email throughout your package journey and once your refund has been approved.
    • Returns will be processed within 10-14 business days of arrival at our warehouse.
    • Once approved, allow 2-4 business days for funds to appear in your account.
    • Please select a carrier of your choice and send any unwanted items to the following address:

    QUIKSILVER-SHOP.CA

    C/O A52 Returns

    2360 192 St. Unit #110

    Surrey, BC V3Z 0N2

  • How do I exchange an item?

    Unfortunately, we are unable to create exchanges. If you would like to create a return please click here for all return details. 

  • How do I check the status of my return?

    Canada returns are reqired to be sent back using a carrier of the customers choice. We recommend tracking the package based on the selected carrier. Once the package has been receieved by our facility, please allow 7-10 business days to complete.

    Additional processing time may occur based on your financial institution.

  • How do I return an item?

    RETURN GUIDELINES

    If the item(s) your returning meet our Return Policy please see instructions below.

    - Customers are responsible for any return costs.

    - We suggest obtaining proof of return and retaining it until your refund has been processed.

     -You will be notified via email throughout your package journey and once your refund has been approved.

    - Returns will be processed within 5-7 days of arrival at our warehouse.

    - Once approved, allow 2-4 business days for funds to appear in your account.

    - Please include the original order number on the package.

    - Please select a carrier of your choice and send any unwanted items to the following address:

    Quiksilver-shop.ca
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

  • What is your return policy?

    We’ll gladly accept merchandise purchased on quicksilver.com for return as long as the item(s) meet our return guidelines.

    Please visit our Returns Page for guidelines and additional details by clicking here

  • How do I exchange an item?

    Our system can only process returns. Unfortunately, we are unable to create exchanges. If you would like to create a return please click here and review our return policy.

WARRANTY

WARRANTY

  • Warranty Policy

    Boardriders warrants all apparel to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The apparel warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products. Repaired or replaced products are covered for the remainder of the original warranty

    To Initiate A Warranty Claim

    Please contact warranty.usa@boardriders.com. When doing so, please include:

    • Your name
    • Product number/Color/Size
    • Brief description of the issue that you are encountering with the product
    • Photos of the defective area
    • Copy of the original proof of purchase

    Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed. Warranty claim shipments sent in without prior approval will be returned to sender.

    Note: Facemasks do not carry a manufacturer warranty. If you're experiencing an issue with a facemask, please contact our customer service team.

    Shipping

    Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer. Boardriders is not liable for any items lost in transit For international warranty claims, please email warranty.usa@boardriders.com.

  • How do I submit a warranty claim?

    If you believe your item to be defective, please click here to review our warranty policy and start a claim. 

  • How do I check the status of my warranty claim?

    Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed via email. Warranty claim shipments sent in without prior approval will be returned to sender.

    Please allow up to 7-10 business days for your claim to be received and processed.

SIZE GUIDE

QUIKSILVER SIZE CHARTS

  • All Size Charts
    Men's Size Guides
    Men’s Tops & Elastic Waist Bottoms
    Men’s Snow Outerwear
    Men's Wetsuits
    Men's Belts
    Men's Footwear
    Men's Hats
    Men's Helmets
    Men's Gloves
    Men's Waterman Apparel - Top & Elastic Waist Bottoms
    Boy's Size Guides
    Boy's Tops
    Boy’s Bottoms
    Boy’s Snow Outerwear
    Boy’s Hats
    Boy’s Helmet
    Boy’s Belt's
    Boy’s 2-7 Footwear
    Boy’s 8-16 Footwear
    Boy’s Wetsuits
    Baby Size Guides
    Baby Tops & Bottoms
    Baby Snow Outerwear
    Baby Footwear
    Baby Hats

    Men's Tops & Elastic Waist Bottoms

     
    Size
    Chest Waist Hip
    XXS
    33.9 27.4 34.4
    XS
    35.8 28 36.4
    S
    37.8 28-30 37.4-38.4
    M
    39.8 32-33 39.4-40.4
    L
    41.7 34-35 41.3-42.5
    XL
    43.7 36-37 43.3-44.3
    XXL
    45.7 38-39 45.3-46.3
    XXXL
    47.6 40-44 47.2-51.2

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men’s Snow Outerwear

     
    Size
    Chest Waist Hip Inseam
    XS
    34-36 28-30 34-36 31
    S
    36-38 30-32 36-38 31
    M
    38-40 32-34 38-40 32
    L
    40-42 34-36 40-42 32
    XL
    42-44 36-38 42-44 33

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Wetsuits

     
    Size
    Height (inch) Weight (lbs) Chest Waist Hips Neck Inseam
    XS
    5'6"-5'8" 125-140 34-36 27-29 33-34 14.5 26.5-27.5
    S
    5'7 1/2"-5'9 1/2" 135-155 36-38 29-31 34-36 15 27.5-28.5
    ST
    5'9"-5'11" 140-160 36-38 29-31 34-36 15 28.5-29.5
    MS
    5'7 1/2"-5'9 1/2" 140-160 38-40 31-33 35-37 15.5 27.5-28.5
    M
    5'9"-5'11" 150-170 38-40 31-33 35-37 15.5 28.5-29.5
    MT
    5'11"-6'1" 155-175 38-40 31-33 35-37 15.5 29.5-30.5
    LS
    5'9"-5'11" 165-185 40-42 33-35 37-39 16 28.5-29.5
    L
    5'11"-6'1" 170-190 40-42 33-35 37-39 16 29.5-30.5
    LT
    6'0"-6'2" 180-200 40-42 33-35 37-39 16 30.5-31.5
    XLS
    5'8 1/2"-5'10 1/2" 180-200 42.5-44.5 34.5-36.5 39-41 16.5 29.5-30.5
    XL
    6'0"-6'2" 190-200 42-44 35-37 39-41 16.5 30.5-31.5
    XLT
    6'2"-6'4" 200-220 42-44 35-37 39-41 16.5 31-32
    XXL
    6'0"-6'2" 210-230 44-48 37-39 41-43 17 31-32
    XXXL
    6'0"-6'2" 220-240 46-48 39-41 44-48 17.5 31-32

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Belts

     
    Size
    Fits From Prong to Middle Hole
    S
    32" 25"
    M
    34" 37"
    L
    36" 39"
    XL
    38" 41"
    One Size
    41" 41"

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Footwear

     
    Size US
    UK EU Inches JP (CM)
    6
    5 39 10 24.5
    7
    6 40 10.3 25
    8
    7 41 10.6 26
    9
    8 42 10.9 27
    10
    9 43 11.3 28

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Hats

     
    Type
    CM IN US
    Stretch Hats
    58 22 1/4 7 1/8
    Trucker Hats
    58 22 1/4 on 4th Notch  
    Fedoras/Novelty Hats
    (57)/(59) (22 1/4)/(23) (S/M)/(L/XL)
    Sun Hats
    59 23 7 3/8

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Helmets

     
    Size
    Circumference
    XS
    54
    S
    56
    M
    58
    L
    60
    XL
    61

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Gloves

     
    Size
    Palm Circ Back Length Palm Length Wrist Opening Index Finger Middle Ring Finger Thumb Length Sidewall Index Finger Height Wrist
    S
    10 28.5 20 14.5 7 7.7 7.2 14 10.5 7
    M
    10.5 29 21.5 15.5 7.5 8 7.7 15 10.7 7
    L
    11 20.5 22 16 8 8.5 8.2 15.5 11 7
    XL
    11.5 30 22.5 16.5 8.3 9.2 8.5 16 11.5 7

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Waterman Apparel - Top & Elastic Waist Bottoms

     
    Size
    Bottom Size Inseam Waist Hip Neck Chest Long Sleeve Length
    S
    30-31 30-31 29.5-30.5 40-41 14-14.5 35-37 32-33
    M
    32-33 32 31.5-32.5 42-43 31 38-40 33-34
    L
    34-35 32 33.5-34.5 44-45 31 42-44 34-35
    XL
    36-38 33 35.5-37.5 46-48 31 46-48 35-36
    XXL
    40-44 33 39.5-43.5 50-54 31 50-52 35-36

    Please note; sizing is listed in Inches (Imperial Measurement)

    Boy's Tops

     
    Size (US)
    Chest Waist Height
    2T
    21 19.25 35
    3T
    21.5 20 39
    4T
    22 20.75 41
    4-5
    23 21.5 43
    5
    24 22.75 46
    6
    25.5 23.75 48
    7-8
    26 24.75 52
    8-9Slim/S
    24 22 52
    9-10Slim/S
    25 23 55.5
    8-9/S
    26.5 24 52
    9-10/M
    28 25 55.5
    11-12/M
    30 26 59
    13-14/L
    31 27 62
    14+/L-XL
    32.5-35.5 28-30 64-69

    Please note; sizing is listed in Inches (Imperial Measurement)

    Boy's Bottoms

     
    Size (US)
    Chest Waist Height
    2T
    21 19.25 35
    3T
    21.5 20 39
    4T
    22 20.75 41
    4-5
    23 21.5 43
    5
    24 22.75 46
    6
    25.5 23.75 48
    7-8
    26 24.75 52
    8-9Slim/S
    24 22 52
    9-10Slim/S
    25 23 55.5
    8-9/S
    26.5 24 52
    9-10/M
    28 25 55.5
    11-12/M
    30 26 59
    13-14/L
    31 27 62
    14+/L-XL
    32.5-35.5 28-30 64-69

    Please note; sizing is listed in Inches (Imperial Measurement)

    Boy's Snow Outerwear

     
    Size
    Height Chest Waist Hip Inseam
    6M
    35.75 20.5 19.25 22  
    12M
    38.5 21.5 20 22.5  
    18M
    43.25 23 21.5 24.25  
    24M
    48 25 22.75 26.25  
    8(XS)
    52 26.75 23.25 27.75 24-25
    10(S)
    52.5 28.5 24.5 29.5 25.5
    12(M)
    60 30 26 31 27
    14(L)
    64.5 32.75 28.75 33.75 29
    14(XL)
    69 35.5 31.5 36.5 31

    Please note; sizing is listed in Inches (Imperial Measurement)

    Boy's Hats

     
    Type
    Boys 2-7 Circumference Boys 8-16 Circumference
    Stretch Hats
    52 54
    Trucker Hats
    52 55
    Fedoras/Novelty Hats
    52 54

    Please note; sizing is listed in CM.

    Boy's 8-16 Helmets

     
    Size
    Circumference
    XS
    52
    S
    54
    M
    56

    Please note; sizing is listed in CM.

    Boy's Belts

     
    Size
    Fit
    3/4
    22"-26"
    5/6
    26"-30"
    One Size
    30" in length

    Boy's 2-7 Footwear

     
    Size
    Length
    S
    3/4
    M
    5/6
    L
    7/8
    XL
    9/10

    Boy's 8-16 Footwear

     
    Size
    Length
    2
    8.7"
    3
    9.1"
    4
    9.4"
    5
    9.7"
    6
    10"

    Boy's Wetsuits

     
    Size(US)
    Height Weight(lbs) Chest Waist Hips Neck Inseam
    2
    3'8"-3'10" 40-50 32"-34" 19"-21" 22.5"-24.5" 10" 15.5"-17.5"
    4
    3'10"-4'1" 50-60 32"-34" 20"-22" 24"-26" 10.5" 17"-19"
    6
    4'1"-4'4" 60-70 32"-34" 18.5"-20.5" 25.5"-27.5" 11" 18.5"-20.5"
    8
    4'4"-4'7" 70-80 32"-34" 22"-24" 27"-29" 11.5" 20"-22"
    10
    4'7"-4'10" 80-90 32"-34" 23.5"-25.5" 28.5"-30.5" 12" 21.5"-23.5"
    12
    4'10"-5'1" 90-100 32"-34" 25"-27" 30"-32" 12.5" 23"-25"
    14
    5'1"-5'4" 100-110 32"-34" 25"-27" 31"-33" 13" 24.5"-26.5"
    16
    5'4"-5'5" 110-120 32"-34" 28"-30" 32"-34" 13.5" 25.5"-27.5"

    Baby Tops & Bottoms

     
    Size
    Chest Waist Height
    6-12 M
    19" 19" 27"-30.5"
    12-18 M
    20" 20" 31"-33"
    18-24 M
    21" 21" 33.5"-35.5"

    Baby Snow Outerwear

     
    Size
    Height Chest Waist Hip
    6 M
    26.5" 18" 18" 18.5"
    12 M
    30.75" 19" 19" 19.5"
    18 M
    33" 20" 20" 20.5"
    24 M
    35.75" 21" 21" 21.5"

    Baby Footwear

     
    Size
    Size
    1
    S
    2
    M
    3
    L

    Baby Hats

     
    Type
    Circumference
    Stretch Hats
    49 CM
    Trucker Hats
    49 CM
    Fedoras/Novelty Hats
    49 CM
  • How do I know what size I need?

    We have suggested measuring tips that you will help guide you to the correct sizing when you are shopping for products. The Size guide is right under the sizes available at the time of shopping.

Payments and Gift Cards

Payments

  • Accepted Payment Methods

    We accept apple pay, PayPal, Afterpay, visa, Mastercard, American express and Discover. You may also use some prepaid gift cards as long as you have pre-registered them with your current address.

    File:Apple Pay logo.svg - Wikimedia Commons      PayPal Logo, PNG, Symbol, History, Meaning     Visa logo PNG    File:MasterCard early 1990s logo.png - Wikimedia Commons    American Express - Newsroom - Media Library - Media Library    Discover logo and symbol, meaning, history, PNG 



  • When will I be charged for my order?

    Online purchases are not billed until they are confirmed as shipped. A temporary authorization hold is placed on the card at the time of check out then charged once your order has shipped.

  • Am I charged sales tax?

    Canadian Tax & Duty

    Any order being shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. A summary of these charges will be included in the Tax & Duty fee line. The order total presented at checkout will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery.

    We do not charge sales tax on the purchase of Gift Certificates. However, items purchased with Gift Certificates will be taxed if shipped to the Country mentioned above.

  • Gift Cards
    EASY TO GIVE, EPIC FOR EVERYONE.

    All Quiksilver gift cards are available in $25 to $500 values and have the option to be delivered to the recipient with a customizable note.

    No special offers may be applied to the purchase of a gift card.

    Check balance here

    At this time E-gift cards are temporarily unavailable for purchase due to web maintenance.

  • Gift Card Information

    Physical Gift Cards can be purchased in any whole dollar amount between $25-$500 online for use at www.quiksilver-shop.ca/, www.roxy.ca, www.dcshoes.com, and retail stores located in the United States.

    E-Gift Cards are redeemable online only and cannot be used at any physical store locations. Once an E-Gift Card is purchased, the recipient will be sent an email with their card number and PIN for redemption at our online store; a confirmation email will also be sent to the purchaser.

    At this time, E-Gift cards are temporarily unavailable to purchase due to web maintenance.

    Checking Your Gift Card Balance

    • Check your balance here.
    • You can also check the balance on your Gift Card by calling (800) 943-2710. This phone number is also listed on the back of the card. When you call, please be sure to have your Gift Card number and PIN available.

    The Fine Print

    • E-Gift Cards are only redeemable online. Physical Gift Cards are redeemable online and at retail store locations within the United States.
    • If the amount of your Gift Card does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with another valid form of payment. Gift Cards may not be used to purchase additional E-Gift Cards or Gift Cards.
    • If the amount of your Gift Card is for MORE than the total order amount, the balance will be stored on your Gift Card for future use.
    • We cannot replace lost or stolen Gift Cards.
    • Gift Cards are non-transferable, non-refundable and are not redeemable for cash.
  • How do I redeem my gift card?

    E-Gift Cards are only redeemable online.

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Quiksilver Freedom Benefits

Quiksilver Freedom Benefits

  • Holiday Double Points

    Exclusive offer reserved for Quiksilver Freedom Benefits members to receive double your points on all orders. Valid from 11/30/2021 to 12/12/2021 for any purchase made online or in participating stores.

  • Quiksilver Freedom Benefits

    You can join the Quicksilver loyalty program in-store or online by clicking here.

  • FAQ

    FAQ's

    How do I join the Quiksilver Freedom Benefits loyalty program?

    You can join the Quiksilver Freedom Benefits loyalty program in-store or online at www.quiksilver-shop.ca.

    Is it free to join the Quiksilver Freedom Benefits loyalty program?

    Yes! Joining the Quiksilver Freedom Benefits is completely free and no purchase is required.

    How do I use a reward?

    ONLINE: Redeem and use your reward right at checkout. Not ready to shop? You can also go to your Rewards page in your account and redeem a reward for future use either online or in-store. Based on the total points you have in your account; we display the various types of offers and rewards you can use at checkout so that it’s easily accessible to you. Your discount will be reflected in the order total once you have applied it to your cart.

    IN-STORE: Before you begin your shopping experience, you have the option to log into your account online to view the different rewards that are available to you. You can either redeem that reward in advance and use it in-store, or you can ask our sales representative to check for any available offers/rewards under your account. If there is an offer/reward available, we will gladly redeem it and add it to your purchase.

    How do I earn offers and rewards?

    As soon as your loyalty account holds at least 200 points, a reward will be available for you to redeem. You will receive an email advising you that a reward is available in your account. Don’t have enough points? No worries. From time to time, we send out promotional offers such as welcome, birthday, anniversary, etc. and you don’t need to have points to redeem them!

    Can I use my reward on other Boardriders family brands?

    Yes. As long as you are a loyalty club member with our other family brands, your rewards should be available for you to use at any of the family brands

    If I make an in-store purchase and I am not a loyal member of that Boardriders family brand, can I still add that purchase to my loyalty account at the family brand I am loyal to and earn points?

    Yes. If you do not have a loyalty membership to the brand store where you just made an in-store purchase, but have a membership at another one of our family brands, you can ask our sales associate to add your purchase history to your loyalty account.

    Do my loyalty points have an expiration date?

    Yes. Just like your offers, your total loyalty points also have an expiration date which can be found in your account overview. Be sure to use all your points before it resets!

    What happens if I return an item?

    If you received points when you purchased the item, then those points will be removed from your account when the return is processed. If no points were earned on the purchase of the item, then no points will be removed. This point deduction activity will be visible on your Points History page under your account.

    How do I view my points?

    You can view your total points at any time by logging in to your account on our brand sites in which you are a loyal member. If you have opted to receive emails regarding your account, a quarterly statement will be emailed to you showing the total available points.

    Do all my purchases count towards points?

    Your purchases at any Quiksilver store and www.quiksilver.com will accumulate points including eligible third-party merchandise purchased through Quiksilver.

    My purchase is not appearing in my points balance. What should I do?>

    Online: Points accumulated from your purchases will appear in your account once your order ships out, as long as you have signed into your loyalty account when making payment online. If you are still unable to see the points after 48 hours when your order is shipped, please contact us.

    In-Store: As long as you have provided our sales associate with your loyalty email information, the points accumulated from your purchases will appear in your account within 48 hours. If you are still unable to see the points after 48 hours, please contact us.

    How do I get free shipping?

    Just for being a loyal member, you will receive free standard shipping on all purchases made on the sites within Canada and all 50 U.S. states, and APO/FPO address.

    How do I get free returns?

    ONLINE: We offer free returns to our loyal members on all eligible purchases (excluding returns from Canada) made on the sites within all 50 U.S. states, and APO/FPO addresses.

    IN-STORE: Changed your mind about an item? You can visit one of our company owned retail locations and return the item as long as the item is eligible for returns based on our

  • Quiksilver Freedom Benefits - Terms and Conditions

    QUIKSILVER FREEDOM BENEFITS TERMS AND CONDITIONS 
    Effective Date: October 20, 2020 

    PLEASE READ THESE TERMS CAREFULLY. BY PARTICIPATING IN THE QUIKSILVER FREEDOM BENEFITS LOYALTY PROGRAM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO BE BOUND BY ALL TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU CANNOT PARTICIPATE IN QUIKSILVER FREEDOM BENEFITS. 

    The Quiksilver Freedom Benefits loyalty program (hereinafter “Quiksilver Freedom Benefits”) is a customer loyalty program offered by Boardriders, Inc. (“Boardriders,” “Company,” “we” or “us”) to customers who meet the eligibility requirements described below.  Quiksilver Freedom Benefits is valid online in the United States and Canada on the Quiksilver website (hereafter, the “Sites”), and at participating retail stores in the United States and Canada (hereafter, the “Stores”).  

    When you create a user account on the Quiksilver website, you will automatically be enrolled in Quiksilver Freedom Benefits. By creating an account and/or enrolling in Quiksilver Freedom Benefits, you agree (or, if you are under the age of majority, you have obtained your parent or legal guardian’s consent) to participate in Quiksilver Freedom Benefits. By participating in Quiksilver Freedom Benefits, you will be subscribed to receive communications from Quiksilver, some of which may be commercial in nature. 

    A.  Acceptance of Terms and Conditions of Membership 

    Membership in Quiksilver Freedom Benefits is available to any natural person who is a resident of the United State or Canada, and are at least 18 of age (or the age of majority in the place of residency) at the time of enrollment in the program. By submitting an application for membership in Quiksilver Freedom Benefits, you represent that you meet these eligibility requirements.  Employees, officers, directors, agents and representatives of Company are ineligible for membership in Quiksilver Freedom Benefits.  You must read and agree to these terms and conditions of membership in Quiksilver Freedom Benefits (“Terms and Conditions”), as set out below. 

    EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, WHICH MAY INCLUDE THE PROVINCE OF QUEBEC, Company may at any time, in its sole discretion, alter, limit, or modify the Quiksilver Freedom Benefits rules, regulations, Rewards (as defined in Section B below), eligibility for membership, or any other feature of Quiksilver Freedom Benefits or may suspend or terminate Quiksilver Freedom Benefits at any time in its sole discretion, without giving you prior notice. In such instance, your Points (as defined in Section B below) may terminate or expire. Moreover, Company reserves the right to terminate your account and/or your participation in Quiksilver Freedom Benefits if Company determines in its sole discretion that you have violated these Terms and Conditions, you have more than one (1) Quiksilver Freedom Benefits account, or that the use of your account or any content or materials owned by Company is disruptive, unauthorized, deceptive, fraudulent or otherwise unlawful. 

    B.  Principle of Quiksilver Freedom Benefits 

    As a Quiksilver Freedom Benefits member, you can earn Quiksilver Freedom Benefits points (“Points”) by (i) purchasing Quiksilver brand merchandise and eligible third-party merchandise as determined by Boardriders in its sole discretion (excludes the purchase of e-gift cards, gift cards, shipping & handling charges, and sales taxes on purchases) on the Sites and at Stores (“Eligible Purchases”); and (ii) participating in Point-earning activities offered by Company from time to time (e.g., double Points Tuesdays, responding to a survey, etc.). Points earned in this way give you access to select rewards (“Rewards”) as determined by Company in its sole discretion. 

    C.  Membership in Quiksilver Freedom Benefits 

    To join Quiksilver Freedom Benefits, simply ask about it at one of our Stores or join online on the Sites. You must create an online user account in order to participate in Quiksilver Freedom Benefits. Upon joining, you will receive a welcome email with a member number.  Individuals who have an existing user account with Boardriders and purchased Quiksilver merchandise within the past twelve (12) months or joined the Boardriders Club loyalty program through the Quiksilver Site before the launch of the Quiksilver Freedom Benefits Program are automatically enrolled in Quiksilver Freedom Benefits, and participation in the Quiksilver Freedom Benefits Program will constitute agreement to these Terms and Conditions.  Any existing and valid Boardriders Club points earned prior to an individual being automatically enrolled in Quiksilver Freedom Benefits will be converted into an equivalent number of Points.   

    In order to get the most complete experience out of your Quiksilver Freedom Benefits membership, including receiving exclusive Quiksilver Freedom Benefits offers, Company recommends that you subscribe to receive all Quiksilver Freedom Benefits emails. You will periodically receive emails from us. Some of these will be marketing emails, if you have subscribed to receive such emails, while others will be transactional emails that relate to your membership in Quiksilver Freedom Benefits. Examples of transactional emails include: the welcome email, account statement emails, earned Rewards emails or other communications that help us to maintain your user account. At any time, you may opt out of marketing emails, transactional emails, or both. If you opt out of marketing emails, you will not be notified of all Rewards opportunities that you would have otherwise been notified about had you agreed to receive marketing emails from us (e.g., birthday offer and special promotions). You may still access your loyalty membership status, earned Points and Rewards, by logging into your account. 

    You are responsible for the accuracy of the information you provide and shall be solely liable for any incorrect, incomplete or out-of-date information. Company reserves the right to request at any time any document to prove the identity of the person who has joined or wishes to join Quiksilver Freedom Benefits, particularly in the case of two people with the same name. 

    Only one (1) membership in Quiksilver Freedom Benefits is permitted per person and email address. In the event of a dispute over ownership of your user account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of enrollment. For purposes of these Terms and Conditions, the “authorized account holder” is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address. Membership in the Quiksilver Freedom Benefits, Points and Rewards are non-transferable, personal and for individuals’ own private, non-professional use only. Membership, Points and Rewards cannot be assigned. 

    D.  Earning Membership Points 

    You will begin earning Points over a 12-month period from the date on which you join Quiksilver Freedom Benefits, and will be awarded 100 Points upon enrollment in Quiksilver Freedom Benefits.  You will also earn Points on all Eligible Purchases and participation in other special programs and promotional offers that may be announced by Quiksilver or its third-party partners from time to time.  Points will expire twelve (12) months after they are earned on a rolling basis.  

    Points have no cash, monetary or real-world value. Unless a special offer is applicable, you shall earn one (1) Point for every U.S. or Canadian dollar ($1.00) you spend (as applicable, based on country of purchase) on the Sites or in a Store.  Points may be earned in fractional amounts depending on the value of your purchase and will be rounded up to the next dollar. When making a purchase on the Sites, you must log-in to your user account in order to earn Points. When making a purchase at a Store, you must provide your email address of other membership information in order to earn Points on your in-store purchase.  From time to time, we, or others acting with our permission, may notify you of special promotional offers that offer you “Bonus Points.” Bonus Points will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in the promotional offer. 

    Points will not be awarded on unauthorized or fraudulent purchases, nor will Points be awarded if, in Company’s reasonable opinion, the merchandise or services purchased will be used for resale or commercial use and any Points awarded on such purchases will be forfeited.  Points will not be earned on the following items:  purchase of e-gift cards or gift cards, shipping & handling charges, and sales taxes on purchases. 

    No Points will be earned for purchases made on the Sites using the guest checkout option. Any purchases you make prior to joining Quiksilver Freedom Benefits will not be eligible for Points except for purchase that earned Boardriders Club points that were converted to Points as described in Section C. 

    Company reserves the right, in its sole discretion, to determine and establish the value of Points. In the event of a dispute regarding the number of Points earned by a member, Company shall have the sole discretion to determine the accurate number of Points earned by such member. All decisions by Company with respect to Points are final. 

    E.  Membership Rewards 

    Your membership Rewards include the following: 

    • Rewards: These are single-use coupons that can be used for discounts off purchases on the Sites or at Stores as described below.  The amount of your Reward will be determined by the total amount of Points you have accumulated.  Every 200 Points = $15 off eligible purchases. Rewards shall be awarded in $15 (U.S. or Canadian dollars, as applicable, based on country of purchase) increments as follows:   

    • If you accumulate 200 Points or more but less than 400 Points, you shall receive a Reward of $15 off your next purchase of $25 or more. 

    • If you accumulate 400 Points or more but less than 600 Points, you shall receive a Reward of $30 off your next purchase of $50 or more. 

    • If you accumulate 600 Points or more but less than 800 Points, you shall receive a Reward of $45 off your next purchase of $75 or more. 

    • If you accumulate 800 Points or more but less than 1,000 Points, you shall receive a Reward of $60 off your next purchase of $100 or more. 

    • If you accumulate 1,000 Points or more, you shall receive a Reward of $75 off your next purchase of $125 or more. 

    Each Reward shall be valid for sixty (60) days from date of issuance or such other time as set forth on the Reward. Rewards may only be used for the purchase, on the Sites or at Stores, of Quiksilver or other Boardriders brands (i.e., Roxy, DC Shoes, Billabong, ELEMENT, RVCA) in which you are also a loyalty program member.  Each Reward may only be used once. Limitations on the number of Rewards that can be used in a single transaction may apply. Rewards have no market or cash value and are non-transferable. 

    • First Loyal Purchase Offer: Following your enrollment in Quiksilver Freedom Benefits, you will receive a one-time 20% off First Loyal Purchase Offer following your first purchase of Quiksilver merchandise on the Sites or at Stores. Each First Loyal Purchase Offer shall be valid for thirty (30) days from date of issuance or such other time as set forth on the First Loyal Purchase Offer. First Loyal Purchase Offers may only be used for the purchase of Quiksilver merchandise on the Sites or at Stores. Each First Loyal Purchase Offer may only be used once. Limitations on the number of First Loyal Purchase Offers that can be used in a single transaction may apply.  First Loyal Purchase Offers have no market or cash value and are non-transferable. 

    • Birthday Offer: Following your enrollment in Quiksilver Freedom Benefits, you will receive a 25% off Birthday Offer once a year at the beginning of the month in which you celebrate your birthday. Each Birthday Offer shall be valid for thirty (30) days from date of issuance or such other time as set forth on the Birthday Offer. Birthday Offers may only be used for the purchase of Quiksilver merchandise on the Sites or at Stores. Each Birthday Offer may only be used once. Limitations on the number of Offers that can be used in a single transaction may apply. Offers have no market or cash value and are non-transferable. 

    • Anniversary Offer: Following your enrollment in Quiksilver Freedom Benefits, you will receive a 25% off Anniversary Offer once a year on the 15th day of the month in which you enrolled in Quiksilver Freedom Benefits. Each Anniversary Offer shall be valid for sixty (60) days from date of issuance or such other time as set forth on the Anniversary Offer.  Anniversary Offers may only be used for the purchase of Quiksilver merchandise on the Sites or at Stores. Each Anniversary Offer may only be used once. Limitations on the number of Anniversary Offers that can be used in a single transaction may apply.  Anniversary Offers have no market or cash value and are non-transferable. 

    • Free economy shipping: You shall receive free economy shipping on all purchases made on the Sites within Canada and all 50 U.S. states, APO/FPO addresses, and the following U.S. territories:  Guam, Puerto Rico, US Virgin Islands, and American Samoa only. 

    • Free returns: You shall receive free returns on all Eligible Purchases (excluding returns from Canada) made on the Sites within all 50 U.S. states, APO/FPO addresses, and the following U.S. territories:  Guam, Puerto Rico, US Virgin Islands, and American Samoa only. 

    Some Rewards or Offers may only be available to residents of a particular country (e.g., U.S. only or Canada only). Company reserves the right to substitute Rewards or Offers at its sole discretion. Unless otherwise noted by Company, Rewards and Offers cannot be combined with any other offers. You cannot use Rewards or Offers retroactively for prior purchases. Company is not responsible for lost or stolen Rewards or Offers. If you opt out of certain types of emails, e.g., Loyalty Program emails, you may not be able to receive Rewards or Offers by email, although you will be able to view your Rewards or Offer status by visiting a Store or logging in to your Quiksilver Freedom Benefits account. 

    F.  Updating Your Account 

    Participation in Quiksilver Freedom Benefits requires an email address and a valid password. You should consider your user password confidential information. Anyone with knowledge of both your email address and password can gain access to your account. You agree to immediately notify us if you become aware of any loss or theft of your password or any unauthorized use of your email and password. WE WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO COMPLY WITH THESE OBLIGATIONS. 

    It is your responsibility to keep your information up to date and to notify Company of any changes by editing your user account information. You shall be solely liable for any out-of-date, incomplete or inaccurate information. Under no circumstances may Company be held liable in the event that you do not receive Points or Rewards or Offers due to out-of-date, incomplete or inaccurate information. 

    You may close your user account by sending an email request to customerservice@quiksilver.com

    G.  Fraudulent Use of Quiksilver Freedom Benefits 

    Any fraud, attempted fraud or theft on the Sites or at a Store, any wrongful or inappropriate use of Quiksilver Freedom Benefits, any abnormally high number of transactions found to have been made over one or more days, any payment incident or more generally any violation by you of these Terms and Conditions shall lead to the automatic suspension or permanent deactivation of your membership in Quiksilver Freedom Benefits. Company reserves the right to suspend or deactivate your account, Quiksilver Freedom Benefits and/or cancel Rewards and you shall have no right to claim any compensation. In addition, any Points acquired in violation of these Terms and Conditions or through misuse or fraudulent use shall be cancelled without any form of compensation. 

    H.  Amendment, Failure or Interruption of Quiksilver Freedom Benefits 

    EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, WHICH MAY INCLUDE THE PROVINCE OF QUEBEC, Company reserves the right to amend these Terms and Conditions at any time, without providing you notice. Company also reserves the right to change Rewards offered, as well as to amend or suspend Quiksilver Freedom Benefits. 

    Company shall be exempt from any liability for all consequences, direct or indirect, of any failures of Quiksilver Freedom Benefits. No amendment, withdrawal or failure of Quiksilver Freedom Benefits shall give you an entitlement to compensation. If Quiksilver Freedom Benefits is suspended, any Points earned may no longer be valid or honored by Company, at Company’s sole discretion. 

    I.  For California Residents - Notice of Financial Incentive 

    We have structured and administer the Quiksilver Freedom Benefits program in accordance with the California Consumer Privacy Act (CCPA).  In addition to the other information described in these Terms and Conditions regarding the material terms of the Quiksilver Freedom Benefits program, we provide the following additional information applicable to California residents.  The categories of personal information we collect as part of your participation in Quiksilver Freedom Benefits are:  first name, last name, email address, shipping address, date of birth, phone number, and purchase history.   

    The Points, Rewards, and Offers for Quiksilver Freedom program members are based on our good-faith estimate of the value of the personal information provided to us in connection with the program.  We estimate that the value to Boardriders of the personal information you provided to facilitate participation in the program is $0.66.  We have calculated this value based on estimated incremental average order value per loyalty order compared to a non-loyalty order, accounting for promotional discounts and costs associated with loyalty orders. 

    For more information about the CCPA and data collection, please view our Privacy Policy here


    IN NO EVENT WILL COMPANY, OR ANY PARTY INVOLVED IN CREATING, PRODUCING, OR PARTICIPATING IN QUIKSILVER FREEDOM BENEFITS, BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM MEMBERSHIP IN  QUIKSILVER FREEDOM BENEFITS, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES OR ANY DAMAGES OF ANY TYPE OR NATURE ARISING OUT OF YOUR ACCESS, USE OR MISUSE OF  QUIKSILVER FREEDOM BENEFITS. 

    BY PARTICIPATING IN  QUIKSILVER FREEDOM BENEFITS, YOU ACKNOWLEDGE THAT  QUIKSILVER FREEDOM BENEFITS, THE REWARDS, OFFERS, AND THE SITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  WITHOUT LIMITING THE FOREGOING, COMPANY MAKES NO WARRANTY THAT: (A) THE SITES,  QUIKSILVER FREEDOM BENEFITS, THE REWARDS OR OFFERS WILL MEET YOUR REQUIREMENTS; (B) ACCESS TO THE SITES OR  QUIKSILVER FREEDOM BENEFITS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE QUALITY OF THE SITES,  QUIKSILVER FREEDOM BENEFITS, THE REWARDS OR OFFERS WILL MEET YOUR EXPECTATIONS; AND/OR (D) ANY ERRORS OR DEFECTS ON THE SITES, OR WITH RESPECT TO  QUIKSILVER FREEDOM BENEFITS, REWARDS OR OFFERS WILL BE CORRECTED. 

    PARTICIPATION IN  QUIKSILVER FREEDOM BENEFITS IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER, ELECTRICAL SYSTEM, WIRELESS ROUTER OR COMMUNICATION DEVICE, LOSS OF DATA OR OTHER HARM THAT RESULTS FROM SUCH ACTIVITIES. COMPANY ASSUMES NO LIABILITY FOR ANY COMPUTER VIRUS OR OTHER SIMILAR SOFTWARE CODE THAT IS DOWNLOADED TO YOUR COMPUTER FROM THE SITES OR IN CONNECTION WITH  QUIKSILVER FREEDOM BENEFITS. COMPANY WILL NOT BE LIABLE FOR ANY LOSS THAT YOU MAY INCUR AS A RESULT OF SOMEONE ELSE USING YOUR PASSWORD OR ACCOUNT, EITHER WITH OR WITHOUT YOUR KNOWLEDGE. 

  • Do loyalty members receive Free Returns?

    We do not offer free returns due to additional fees since it is considered an international shipment.